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Incorporating Design Thinking into HR
Welcome to Design Thinking in HR (1:55)
Introduction (1:53)
Module 1 - Why? A New World of Work with Severe Talent Problems (5:58)
Introduction (0:22)
A New World of Work (3:48)
VUCA (1:17)
Module 2 - Why? New Service Expectations (5:58)
Introduction (0:17)
The Sunday-to-Monday Frustration (1:40)
Expectations Differ by Generation (1:00)
The World of Work Raises New Expectations for HR (3:01)
Module 3 - Why? Translating Success from Marketing, Sales, and Service (6:18)
Introduction (0:30)
Sales and Service Teams Successfully Respond to Change (1:40)
Some CX Examples that Stand Out (1:16)
Customer Experience of HR (CxHR) (2:52)
Module 4 - Why? Start where HR has Ownership (7:17)
Introduction (0:59)
CxHR, Moments-that-Matter and the Effortless Employee Journey (5:20)
Making People Feel Good (0:46)
Quiz
Module 5 - What? Definition, History and Success Stories (20:28)
Introduction (0:08)
Design Thinking: A Definition and History (0:57)
Success Stories in the Non-HR World: Some Examples (0:20)
PepsiCo video
Review of PepsiCo's Approach to Design Thinking (0:26)
IDEO - Shopping Cart Design
Review of IDEO's Approach to Design Thinking (0:26)
Design Thinking and Innovation at Apple
Placing the Customer at the Centre at Apple (0:19)
Google Ventures Design Sprint
Recap of Google Ventures Video (0:20)
Quiz
Module 6 - What? Fundamentals (3:41)
Introduction (0:05)
Design Thinking - 3 P's (0:06)
People in HR (0:30)
Process in HR (1:27)
Place in HR (0:29)
Terminology in HR (1:04)
Module 7 - How? Discover and Explore: Understand (7:58)
Introduction (0:44)
Frame Your Design Challenge (1:21)
How to Define Your Design Challenge (1:00)
Deciding on Personas (1:24)
Understanding how Personas Experience the Design Challenge (1:05)
Empathy Mapping (0:55)
Storytelling (0:44)
Journey Mapping (0:45)
Quiz
Module 8 - How? Design Phase: Ideate (11:57)
Introduction (0:18)
Ideation Phase (1:10)
Ideation and Prototyping in a Workshop (2:23)
Pain Points and Ideas for Improvement (1:46)
Rules of the Game (1:35)
What are the Tools you will Need? (0:21)
Effective Communication via Post-Its (0:22)
Identification of Pain Points (0:38)
“How Might We…” Question (0:39)
Brainstorming Methods (0:37)
Solution Prioritisation (1:06)
Solution Napkin (0:52)
Quiz
Module 9 - How? Design Phase: Prototype (6:46)
Introduction (0:24)
Ideation & Prototyping in a Workshop (1:45)
A Real Life Example of a Workshop (0:42)
Why Prototyping? (0:27)
What Can Protoypes Focus On? (0:28)
Spending Just the Right Amount of Time (0:32)
Forms of Prototype (0:42)
Low-Fidelity Prototype Example: Role Play (0:31)
Low-Fidelity Prototype Example: Click Dummy (0:51)
Low-Fidelity Prototype Example: Desktop Walk-Through (0:24)
Module 10 - How? Validate and Activate: Feasibility Check (9:57)
Introduction (0:06)
The Guiding Thought (1:57)
The Role of the Touchpoint Owner (1:40)
10 Days is a Lot of Time (2:37)
Five is The Magic Number in Sampling (1:10)
Pitch Session (1:11)
What if … we failed? (1:16)
Module 11 - How? Validate and Activate: Build (4:02)
Introduction (0:42)
Project Charter (2:37)
Kickoff Meeting (0:43)
Module 12 - How? Validate and Activate: Measure (5:42)
Introduction (0:46)
The Vision of Measuring Success (1:22)
NPS vs. CES vs. CSAT (2:30)
Free Text and NLP (1:04)
Quiz
Module 13 - Your Design Challenge (5:17)
Introduction (0:17)
Design Challenge Templates (Click to download)
Introduction of Design Challenge (0:19)
1. Discover & Explore: Understand (0:42)
2. Discover & Explore: POV (0:52)
3. Discover & Explore: Journey Map (0:29)
4. Design: Ideate (0:48)
Idea Napkin (0:14)
5. Design: Prototype (0:38)
6. Validate and Activate (0:58)
Conclusion and Thank You for Participating (0:56)
Good Luck! (0:56)
Introduction
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