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Creating a Digital HR Foundation
Welcome to the course
Introduction (0:58)
Module 1 - The Digital Challenge for HR
Introduction to Module 1 (0:33)
Digital, VUCA and the changing world of work (1:07)
The new world of work will be more networked and data driven (1:11)
Digital listening (4:14)
Video link: Predicting people's behavior
Skill-based organizations (2:02)
Summary: Six trends in the new world of work (1:54)
New expectations and opportunities for HR (1:27)
Building an agile organization (0:10)
Video link: Agile organizations
Fact-based insights (0:34)
HR analytics lead to strong results (1:15)
Summary: responding to new expectations (0:27)
The conventional response of HR (1:03)
HRIS benefits are often not met (1:57)
End-user adoption risk is quite severe (1:38)
Summary: a need to go beyond the conventional approach (0:39)
A better response: Digital HR (0:16)
A Digital HR agenda (5:20)
The business case for Digital HR (2:09)
Summary: the digital challenge for HR (1:12)
Module 1: Quiz
Module 2 - CxHR: The Customer Experience of HR
Introduction (0:16)
Towards a Customer-Led HR (0:15)
Customer Experience Language (0:40)
Lessons Learned from Customers to the World of HR (0:33)
Employee Experience: How to map it out (0:55)
Translating CX Language into HR (1:19)
HR Service Design Thinking and Journey Mapping (0:48)
Applying Design Thinking to HR (2:38)
Critical Elements of Journey Mapping (1:05)
Customer Experience Measurement and Benchmarking (2:39)
Applification and Machine Learning (0:33)
Real-life example: A smart tool for talent acquisition (0:14)
Video link: HireVue
Real-life example: "Recruiter interaction" (1:38)
Summary - CxHR: The Customer Experience of HR (0:21)
Module 2: Quiz
Module 3 - Skill-Based Organization of Work
Introduction (0:24)
Help me build an agile organization (0:34)
The 2 DNAs of work (0:17)
Organizing work (0:31)
Networks and Collaboration principles (1:09)
New organization of work (0:50)
Adaptive and empowered culture (1:10)
Real life example: Collaboration platform (0:08)
Video link: Collaboration platform
Real-life example: W.L. Gore (0:33)
Summary so far (0:18)
Skill management (0:26)
Contingent workers are growing (0:34)
Building blocks of a skill-based organization (1:14)
Expertise will be sourced from talent pools by skill (0:20)
Real-life examples: Techniques of talent marketplaces (0:39)
Real-life example: Swisscom "Ask the Brain" (0:41)
Summary: Skills management (0:35)
Network leadership culture (0:34)
A new third leadership discipline (0:47)
What makes a network leader? (2:14)
Summary: Skill-based organization of work (0:38)
Module 3: Quiz
Module 4 - Why is People Analytics Important?
Introduction (0:49)
Let's look at the wider context (1:39)
The Business value of analytics (0:54)
The value to employees (1:17)
The value to Managers (1:26)
Sources of data: HR and non-HR (1:37)
Sources of data: Think about the data you don't have (2:49)
Data usage (1:23)
Data outputs (4:22)
Examples of typical People Analytics projects (4:43)
Conclusion (0:45)
Module 4: Quiz
Module 5 - The First 100 Days of HR Digital
Introduction (1:32)
HR Digital change map (2:15)
Connecting the dots - key points (0:41)
Days 1 - 30: Introduction (0:34)
HR Digital maturity diagnostic (2:26)
Identifying priorities (1:13)
Digital HR Roadmap - Current State (1:25)
Digital HR Roadmap - Future State (0:56)
Digital HR Roadmap - Value proposition for the business (0:40)
Digital HR Roadmap - Project Plan (0:58)
Digital HR Roadmap - Project Organization and Resources (2:08)
Days 1-30: Summary (0:44)
Days 31-70: Introduction (0:28)
Discover & Explore (1) (1:56)
Discover & Explore (2) (1:08)
Design (1:21)
Validate and Activate (1) (1:48)
Validate and Activate (2) (0:40)
Days 31-70: Summary (1:16)
Days 71-100: Introduction (0:39)
Measure & Benchmark (3:48)
Course Summary (0:37)
Module 5: Quiz
A better response: Digital HR
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